Troubleshooting Chromebox No Internet

Created by Nathan Casados, Modified on Fri, 14 Aug at 10:48 AM by Nathan Casados

Occasionally Chromeboxes might lose their internet. This guide will walk through getting the Internet setup again.


TABLE OF CONTENTS


Issue Description


When a Chromebox is not working properly, likely it is because of its internet, in this guide we'll go over getting the internet restored on the Chromebox.



Basic Troubleshooting Steps


Please following the steps below for getting the Chromebox fixed back up.


Checklist: 

  • Get to the Chromebox and plug in a mouse, keyboard, and monitor/TV
  • Reboot the Chromebox
  • After the ChromeOS logo and before the Internet screen, press ctrl+alt+s, you should get a Wifi network's menu
  • Connect to your store's wifi network with the wifi password
  • Reboot the Chromebox and it should just work when it gets started again.


Visual Resources



Video Tutorial




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