Label Printer Troubleshooting

Created by Jack Borowski, Modified on Tue, 27 Jan at 4:47 PM by Jack Borowski

This guide is to help troubleshoot your ZD410 or ZD411 printers before reaching out to tech support.

TABLE OF CONTENTS

Issue Description

Zebra label printers can have multiple issues arise, such as not printing tags, skipping tags, continously spitting out tags, etc.

Open the lid of the printer and lift the tags up to find a yellow slider with a glass dot in center
Slide the sensor all the way to the right and then back to the middle, you will feel it click as it moves
Put the tags back into place and then close the lid.
Press and hold the Pause and Cancel buttons at the same time for 3 seconds
After doing this, up to 3 tags will have spit out
Press the Pause button to have the printer resume itself
Try to print a tag again, and if unsuccessful continue to the next steps
If the problem continues, please contact tech support at 801-889-1388

Sometimes the store will be sent a bad batch of paper tags. The paper tags should look like the picture below:
If the middle oval is not punched out or the tag does not look like the picture above, replace the roll of tags and see if it fixes the issue.
If the problem continues, please contact tech support at 801-889-1388