Digital Payouts allow stores to pay customers electronically instead of using cash. This can reduce the need to keep large amounts of cash on hand and reduce bank runs.

Baseline uses Tremendous to power these payouts. After a digital payout is issued, the customer receives a link to choose how they would like to receive their funds.

Common payout options may include:

• Visa Card
• Bank Transfer
• Venmo
• PayPal
• Gift Cards 

The available options may vary depending on the payout amount and the payout methods supported by Tremendous.

Tremendous accounts must be set up through BaseCamp - please reach out to Tech Support to request your account be created.

TABLE OF CONTENTS

• How Digital Payouts Work
• Scripting Guidance for Stores
• Payout Options and Requirements
• Setting Up Digital Payouts
  • Reach Out to Tech Support
  • Add Funds to Tremendous
    • Recommended Settings
• Managing Tremendous Settings
  • Customer Support

How Digital Payouts Work

Digital payouts are issued during the normal purchase workflow after a customer accepts an offer for their items. 

The process works as follows:

1. Items are appraised
2. The customer selects Digital Payout as their payout method
3. The employee confirms the customer's email address or phone number
4. The employee completes the invoice and issues the payout
5. Tremendous sends the customer a payout link
6. The customer uses the link to select how they would like to receive their funds.

Once the digital payout is sent from Baseline, Tremendous handles the rest of the process. Depending on the payout option selected, the customer may be asked to provide additional information to complete the transfer.

Scripting Guidance for Stores

Most stores have found success introducing digital payouts using simple language.

Recommended explanation:

"For the digital payout, we send you a link where you can choose how you want to receive your funds. You'll be able to choose options like a Visa card, bank transfer, or gift card."

There is typically no need to explain fees unless the customer asks about them directly.

Payout Options and Requirements

Tremendous offers a variety of payout methods. You should check your Tremendous account for the latest product offerings.

Some payout options have minimum or maximum payout requirements, which means they may not appear if the payout amount falls outside the supported range. 

Some monetary transactions (such as Venmo and bank transfers) include a 2% processing fee, which is deducted from the payout amount for that option. Customers will always see at least one option that does not include a fee.

Setting Up Digital Payouts

Reach Out to Tech Support

Tremendous accounts must be created through BaseCamp to ensure stores receive group pricing and can be monitored by our team. To request an account, contact Tech Support.

Once the account is created, you will receive an email from Tremendous asking you to register.

To complete setup:

1. Open the Tremendous invitation email
2. Enter your name and create a password, or sign in using Google

After registering, you will be able to access the Tremendous portal.

Before sending digital payouts, you must add funds to your Tremendous Balance

Add Funds to Tremendous

Before digital payouts can be issued, your Tremendous account must have funds available. 

To add funds:

1. Log in to the Tremendous portal
2. Navigate to Billing
3. Select Add Funds
4. Enter the amount you want to add

Tremendous will draw from this balance whenever a digital payout is sent from Baseline.

Recommended Settings

Within the Billing section, we recommend configuring the following settings:

• Low Balance Alerts - Receive notifications when your Tremendous balance drops below a set amount
• Auto Reload - Automatically add funds when your balance reaches a specified threshold

These settings help ensure digital payouts can always be completed without interruption

Managing Tremendous Settings

Within the Tremendous portal, store administrators can:

• View reward history
• Cancel Rewards
• Resend rewards
• Manage billing
• Add additional users and roles
• View payout analytics

For detailed instructions on Tremendous settings, see the Tremendous Help Center: https://help.tremendous.com/hc/en-us/categories/41333652581779-Client-Help-Center

Customer Support

If you or a customer experience issues with payouts, Tremendous provides direct support: help@tremendous.com