Payouts allow stores to compensate customers when purchasing items from them. 

Baseline supports three payout types:

• Digital Payouts
• Cash Payouts
• Store Credit

Each payout method records the value given to the customer and ensures the transaction is tracked within Baseline. 

Each customer can choose which payout method they would like to receive.

TABLE OF CONTENTS

• How Payouts Work
• Types of Payouts
  • Digital Payouts
  • Cash Payout
  • Store Credit
• Step-by-Step Guide
  • Step 1: Appraise Items
  • Step 2: Select a Payout Type
  • Step 2: Accept the Offer
  • Step 3: Payout Customer

How Payouts Work

Payouts occur after items have been appraised and the customer accepts the offer. 

The payout workflow is:

1. Items are appraised
2. The customer chooses a payout type
3. The employee selects the payout type and clicks Accept Offer
4. The employee selects Payout
5. Baseline opens the Invoice screen
6. The payout is completed once the invoice is completed

If needed, the payout method can still be changed on the Invoice screen before completing the transaction.

Types of Payouts

Digital Payouts

Digital payouts use our partner Tremendous to send fund options to customers. 

To complete a digital payout, employees must select either:

• Email Address
• Phone Number

These will default to the information tied to the customer, but can be changed on payout.

The contact information is used to send the payout to the customer. 

Digital payouts must be configured before they can be used.

See Digital Payout Setup for configuration instructions. 

See Tremendous Overview for Tremendous account info. 

Cash Payout

Cash payouts provide immediate payment directly to the customer with cash from the register.

Store Credit

Store credit allows customers to recieve additional value over the other two options. 

Customers receive:

• 25% more value for UC
• 20% more value for K2K

Store credit can be used on future purchases from the store.

Step-by-Step Guide

Step 1: Appraise Items

Items are evaluated and assigned a cost price during the appraisal process.

Once appraisal is complete, the customer is presented with the offer.

Step 2: Select a Payout Type

The customer chooses how they would like to receive payment. 

Available options include:

• Digital Payout
• Cash
• Store Credit

If store credit is selected, the bonus value will be applied automatically. 

Step 2: Accept the Offer

Once the payout type is selected, the employee clicks Accept Offer. 

Step 3: Payout Customer

From the Vend, employees click Payout

This will open the invoice screen to complete the payout. At this stage, the payout method can still be changed if needed.

Once confirmed, the transaction is finalized and the payout is recorded.